1Go Casino FAQ
1 Go Casino provides a FAQ section divided into specific categories. This way, Australian gamblers can find a solution, useful information, and an answer to their question without contacting support.
Registration and Account
How to register a casino account on the site?
The registration button is located in the upper right corner. Click on it, enter the required data (email, password, full name, country, currency), read the platform rules, and click the Sign Up button to register.
How can I change my account details?
There are several aspects in the account menu that you can change yourself, such as the 1Go Casino nickname, profile picture, etc. Some items are not allowed to change or click (they will be inactive). In this case, contact the support service.
Can I have more than 1 casino account?
No. The platform rules prohibit registration of accounts (besides what you already have). If you are found to have duplicate accounts, all of them will be blocked, including funds and bonuses, until the circumstances are clarified.
Deposits & Withdrawals
Are money transactions safe on the 1Go Casino website?
SSL algorithms and PGP tools protect all transactions to avoid 1Go Casino data leakage, including payment history and payment system data. All payment methods that are available on the site are also safe and use their security measures.
What payment methods are available to gamblers?
The list of payment systems for gamblers from different regions differs. A complete list of payment options for deposits/withdrawals is generated based on the data you provided during registration. You can find them in the Deposit section.
Why can’t I withdraw my winnings?
The withdrawal process is available only to verified 1Go Casino users. Make sure your account is verified, and then submit your request again. Also, do not forget that withdrawal will not be available if you do not wager bonus funds.
Games
How fair are the casino games on the 1Go Casino website?
All games on the casino website are licensed and have open RTP and volatility indicators. The platform cooperates only with reliable providers and provides a fair gambling experience.
Why are casino games not running on the site?
It is recommended to regularly clear the cache and other browser files that may slow down the 1go Casino work. If the problem remains the same, contact the operator’s Support and describe your game-related problem.
Can I play for free?
Yes. For free gambling, players can use two options: a demo version of games and no deposit bonus offers. The demo version of games is an alternative way of gambling, while it involves risks and real money. When using a no deposit bonus, you can also play for free, but using real funds in the original version of the games.
Bonuses
What do I need to do to activate a casino bonus?
All requirements for receiving/activating the 1 go Casino bonus are in its description. First of all, this is the minimum deposit that must be made. Player status also applies to some conditions. Having fulfilled the conditions, you must click the Activate button, or in some cases, the bonus will be applied automatically.
What is a wager requirement?
Wager/wagering requirements are one of the conditions for withdrawing funds when using bonuses. This indicator shows how many real-money bets you need to place. For example, the bonus description states: wager 25x; that is, you need to make 25 bets.
Is it possible to cancel an already active bonus?
In some cases, yes. If you have not used the offer at all, contact the support to cancel it. Optionally, you can just wait until it expires. But once you have used it (even for one minimum bet), canceling it will no longer be possible.
Safety and Responsible Gaming
Is it safe to play at 1Go Casino?
One Go Casino is a legal and safe online gambling platform. The platform follows strict rules that guarantee the safety, legality, and comfort of your gambling.
What is responsible gambling? How to enable self-exclusion tools?
Responsible gambling is a set of rules and tips that help avoid gambling addiction or suspend/limit activity on the site. To use self-exclusion tools (limits, cool-off period, account deleted), contact support.
Can gamblers delete their accounts?
Yes. If you want to stop gambling activity on the site, contact the support service with this request and briefly describe the reasons for this decision. For a long time, inactive Onego Casino accounts will be frozen and then deleted.